Frequently asked questions

Where can I find information on the merger with Morgan Stanley?

Check out or comprehensive FAQS on what the merger means for you.

What is E*TRADE’s COVID-19 preparedness plan and what should I expect?

For details on E*TRADE’s coronavirus preparedness plan, branch information, and all the latest updates, please visit our COVID-19 resource center.

Are E*TRADE branches open during COVID-19?

To help fight the COVID-19 virus and practice safe social distancing, all of our E*TRADE Branches are temporarily closed as of Thursday, March 19, 2020. Our Financial Consultants are still available to assist you by phone or email.

Please check our Branch Locator for contact information if you need it. We are actively monitoring the situation, including guidance from the Centers for Disease Control and Prevention (CDC), to determine when it’s safe to re-open.

How is COVID-19 affecting mail processing times at E*TRADE?

We’re committed to providing you with the fastest service possible. However, due to the current situation with COVID-19, our mail operations team may be experiencing slight delays in processing incoming mail and sending statements and documents. Here are a few alternate options.

  • Sending documents or applications. Please consider using our document upload service or submit your application online.
  • Sending checks. The fastest, most convenient way to deposit a check is via mobile check deposit.2
  • Receiving statements or documents. Typically, statements and documents should arrive by the 5th of each month. Due to the current situation, however, please expect some delays. For faster access, you can find your latest bank or brokerage statements via the Documents tab at

How do I reset my User ID or Password?

We make it easy to retrieve your User ID and reset your password online.

How do I fund an account?

Choose the method that works best for you:

  1. Transfer money electronically: Use our Transfer Money service to transfer within 3 business days.
  2. By check: You can easily deposit many types of checks.
  3. By wire transfer: Wire transfers are fast and secure.
  4. Transfer an account: Move an account from another firm.

Go now to fund your account.

How can I deposit a check?

The most convenient way to deposit a check is through E*TRADE Mobile check deposit feature.  Make sure the check is payable to you (in the same name as appears on your E*TRADE account), or to E*TRADE Securities LLC for deposits to your brokerage accounts or E*TRADE Bank for deposits to your bank account. Note: Mobile check deposit maximum is $250,000 per day.2

Have additional questions on check deposits? Learn more

When will my funds be available to invest?

Once you have set up and initiated a transfer from an external funding account, funds may take up to three business days to hit your account.  Internal transfers (unless to an IRA) are immediate. Learn more

Looking for other funding options? See funding methods

What is E*TRADE's routing number?

E*TRADE Bank: 256072691
E*TRADE Securities (brokerage accounts): 056073573
For common uses of routing numbers, please click here.

How do I place a trade?

At E*TRADE, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Watch our platform demos or join us live every Wednesday at 11 a.m. ET for a 20-minute getting started webinar. We’ll show you how to place an order, and answer any questions you have during a live Q&A session. All with no hold times!

How do I access tax information & forms?

Visit our Tax Center for all your tax information needs.

How do I submit documents/paperwork?

Use our document upload tool or send us a fax.  Please reference the instructions on the application or form—in certain circumstances original documents may need to be mailed in.

  1. Upload document: security upload forms, applications and other documents to E*TRADE Customer Service.
  2. Send us a fax:
    • General fax number: 1-866-650-0003
    • From outside the US: +1-678-624-6950

Get up to $3,000 (plus $0 commissions)1 Learn how

Take charge of your finances with a new E*TRADE brokerage or retirement account by December 31
and start with a generous cash bonus.

Use code: BONUS21