Frequently asked questions

We make it easy to retrieve your User ID and reset your password online.

You can easily update your email, address, User ID, password, and more online. Log on to Customer Service online.

Visit our Tax Center for all your tax information needs.

Morgan Stanley Private Bank (Formerly E*TRADE Bank): 256072691
E*TRADE from Morgan Stanley (brokerage accounts): 056073573
For common uses of routing numbers, please click here.

Learn how to activate and manage your stock plan account here.

We're here to help. Just contact our Beneficiary Services team below - and read this Benefiicary Services Guide for more info.

Hours: Monday-Friday, 9 a.m to 7 p.m ET

Phone: 888-402-0653

Email: estates@etrade.com

Use our document upload tool or send us a fax.  Please reference the instructions on the application or form—in certain circumstances original documents may need to be mailed in.

1. Upload document: security upload forms, applications and other documents to Customer Service.
2. Send us a fax:
   • General fax number: 1-866-650-0003
   • From outside the US: +1-678-624-6950

You can set up a direct deposit directly with your employer or payment provider into your Morgan Stanley Private Bank checking or savings accounts or your E*TRADE brokerage account. We also offer a direct deposit authorization form you can mail in if accepted by your employer. Visit Direct Deposit for additional details.

Escheatment is the process through which unclaimed property is sent to the state of a customer’s last known residence. To comply with state law, E*TRADE and Morgan Stanley Private Bank are required to monitor and “escheat” abandoned assets in bank or brokerage accounts to corresponding states if the account has been dormant for the requisite period as required by the state and the customer cannot be contacted to re-activate the account.  Once the funds are turned over to the state, the state holds the funds until the owner can be found. If you had property that has been escheated, you can reclaim your property by applying to your state.

Each state has different unclaimed property laws, but many consider an account abandoned after three to five years of inactivity. Other states’ “dormancy periods” are triggered by the receipt of returned mail. To keep your account active, simply periodically log on to your account at etrade.com or call Customer Service at 800-387-2331. If you are calling from outside the US or Canada, you can reach us at +1-678-624-6210. Also, be sure to keep your contact information up to date in the event that we need to contact you. You can do so on the My Profile page after logging onto your account at etrade.com.

If your last known address is foreign, assets in brokerage accounts will be delivered to the state of Delaware, the state in which Morgan Stanley Smith Barney LLC is incorporated. Assets in bank accounts with a foreign address will be delivered to the New York, the state in which Morgan Stanley Private Bank is headquartered.

If you have concerns about the status of your account, or if you have questions about an escheatment notice you received from us, don’t hesitate to call us at 800-387-2331. For more information about unclaimed property, visit unclaimed.org or the website for your state’s treasury.