Contact us

We’re here to help. Check out our most popular FAQs below.
We may already have an answer for you.

How do I reset my User ID or Password?

We make it easy to retrieve your User ID and reset your password online.

How do I fund an account?

Choose the method that works best for you:

  1. Transfer money electronically: Use our Transfer Money service to transfer within 3 business days.
  2. By check: You can easily deposit many types of checks.
  3. By wire transfer: Wire transfers are fast and secure.
  4. Transfer an account: Move an account from another firm.

Go now to fund your account.

How can I deposit a check?

The most convenient way to deposit a check is through E*TRADE Mobile check deposit feature.  Make sure the check is payable to you (in the same name as appears on your account), or to Morgan Stanley Smith Barney LLC for deposits to your brokerage accounts or Morgan Stanley Private Bank for deposits to your bank account. Note: Mobile check deposit maximum is $250,000 per day.1

Have additional questions on check deposits? Learn more

When will my funds be available to invest?

Once you have set up and initiated a transfer from an external funding account, funds may take up to three business days to hit your account.  Internal transfers (unless to an IRA) are immediate. Learn more

Looking for other funding options? See funding methods

What are my routing numbers?

Morgan Stanley Private Bank (Formerly E*TRADE Bank): 256072691
E*TRADE from Morgan Stanley (brokerage accounts): 056073573
For common uses of routing numbers, please click here.

How do I place a trade?

At E*TRADE, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Watch our platform demos or join us live every Wednesday at 11 a.m. ET for a 20-minute getting started webinar. We’ll show you how to place an order, and answer any questions you have during a live Q&A session. All with no hold times!

How do I access tax information & forms?

Visit our Tax Center for all your tax information needs.

How do I submit documents/paperwork?

Use our document upload tool or send us a fax.  Please reference the instructions on the application or form—in certain circumstances original documents may need to be mailed in.

  1. Upload document: security upload forms, applications and other documents to Customer Service.
  2. Send us a fax:
    • General fax number: 1-866-650-0003
    • From outside the US: +1-678-624-6950

Call us

E*TRADE from Morgan Stanley or Morgan Stanley Private Bank

Speak with a Customer Service Representative about your brokerage or bank account.

800-387-2331

 

Stock plans

Contact us for personalized support with your employee stock plan account.

800-838-0908

12 a.m.–11:59 p.m. ET

Monday–Friday

Are you calling from outside the U.S.?

Designated Brokerage

This service allows companies to track their employees' trading activities in order to meet regulatory obligations or in-house surveillance practices.

855-432-6834

9 a.m.–6 p.m. ET

Monday–Friday

Send us mail

Please address to "E*TRADE from Morgan Stanley" for brokerage accounts or "Morgan Stanley Private Bank" for bank accounts.

Regular mail:

For Bank: Morgan Stanley Private Bank
For Brokerage: E*TRADE from Morgan Stanley

PO Box 484
Jersey City, NJ
07303-0484

Overnight mail:

For Bank: Morgan Stanley Private Bank
For Brokerage: E*TRADE from Morgan Stanley

Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ
07311-1113