Online support
Due to high inquiry volumes, wait times have been longer than usual. For immediate self-service options and fast answers to a wide variety of questions, see our Online Resource Center. You can also learn more about our joining forces with Morgan Stanley.
Contact us
We’re here to help. Check out our most popular FAQs below.
We may already have an answer for you.
How do I reset my User ID or Password?
We make it easy to retrieve your User ID and reset your password online.
How do I fund an account?
Choose the method that works best for you:
- Transfer money electronically: Use our Transfer Money service to transfer within 3 business days.
- By check: You can easily deposit many types of checks.
- By wire transfer: Wire transfers are fast and secure.
- Transfer an account: Move an account from another firm.
Go now to fund your account.
How can I deposit a check?
The most convenient way to deposit a check is through E*TRADE Mobile check deposit feature. Make sure the check is payable to you (in the same name as appears on your account), or to E*TRADE Securities LLC for deposits to your brokerage accounts or Morgan Stanley Private Bank for deposits to your bank account. Note: Mobile check deposit maximum is $250,000 per day.1
Have additional questions on check deposits? Learn more
When will my funds be available to invest?
Once you have set up and initiated a transfer from an external funding account, funds may take up to three business days to hit your account. Internal transfers (unless to an IRA) are immediate. Learn more
Looking for other funding options? See funding methods
What are my routing numbers?
Morgan Stanley Private Bank (Formerly E*TRADE Bank): 256072691
E*TRADE Securities (brokerage accounts): 056073573
For common uses of routing numbers, please click here.
How do I place a trade?
At E*TRADE, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Watch our platform demos or join us live every Wednesday at 11 a.m. ET for a 20-minute getting started webinar. We’ll show you how to place an order, and answer any questions you have during a live Q&A session. All with no hold times!
How do I access tax information & forms?
Visit our Tax Center for all your tax information needs.
How do I submit documents/paperwork?
Use our document upload tool or send us a fax. Please reference the instructions on the application or form—in certain circumstances original documents may need to be mailed in.
- Upload document: security upload forms, applications and other documents to Customer Service.
- Send us a fax:
- General fax number: 1-866-650-0003
- From outside the US: +1-678-624-6950
Branches
Our branches are closed due to COVID-19, but you can call to speak to a local branch representative.
Call us
Due to COVID-19 and associated market volatility, our call volumes are higher than usual. We appreciate your patience if you experience a longer than usual wait time.
E*TRADE Securities or Morgan Stanley Private Bank
Speak with a Customer Service Representative about your brokerage or bank account.
Stock plans
Contact us for personalized support with your employee stock plan account.
12 a.m.–11:59 p.m. ET
Monday–Friday
Designated Brokerage
This service allows companies to track their employees' trading activities in order to meet regulatory obligations or in-house surveillance practices.
9 a.m.–6 p.m. ET
Monday–Friday
Send us mail
Please address to "E*TRADE Securities LLC" for brokerage accounts or "Morgan Stanley Private Bank" for bank accounts.
Regular mail:
For Bank: Morgan Stanley Private Bank
For Brokerage: E*TRADE Securities LLC
PO Box 484
Jersey City, NJ
07303-0484
Overnight mail:
For Bank: Morgan Stanley Private Bank
For Brokerage: E*TRADE Securities LLC
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ
07311-1113