Security Center

 

Your account security is important to us. In addition to the four ways your assets are protected, the E*TRADE Complete Protection Guarantee means you're not liable for unauthorized use of your account, and we'll never sell your personal information. Period.

How we work to help secure your account

We use security such as encryption, firewalls, dedicated fraud protection teams, and multi-factor authentication to help secure your account.

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Fraud protection

We’ll cover any loss that results from the unauthorized use of our brokerage, banking, or lending services.1

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Privacy protection

We will not sell your personal information to third parties or marketers for any purpose. See our Privacy Statement to learn more.

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Encryption and network defenses

Our layered defense systems and advanced encryption help protect your personal information. 

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E*TRADE Security ID

Security ID is a powerful security tool that adds two-factor authentication to your accounts. This free app generates a unique access code to use in conjunction with your password each time you log on.

Security alerts

Get instant notifications for transactions in your account, as well as stock, news, and portfolio alerts. To ensure prompt access, we recommend that you set your delivery preferences to receive your alerts via email. If we suspect your account has been the target of fraud, we'll send you a high-priority security alert.

Take these additional steps to protect yourself:

Your E*TRADE logon

  • Passwords must contain a combination of numbers, uppercase characters, and lowercase characters (special characters are also allowed)
  • Passwords should not contain names, common words, or numerical sequences (e.g., 111, 123, ETRADE123)
  • Ensure that your E*TRADE username and password differ from those you use for other online accounts and change your password periodically
  • While we may contact you about your account, we will never ask for your username or password. Never share your password.
  • Always log out of your account and close your browser after each session

Mobile Devices

  • Malicious software isn't just for computers. Make sure you download applications from trusted sources.
  • Keep your operating system up to date to ensure the highest level of protection
  • Exercise caution when using wireless internet, especially at coffee shops, hotels, and other free Wi-Fi hotspots

Your Identity

  • Review your account statements regularly to ensure that there is no unauthorized activity 
  • Enroll in Electronic Document Delivery to have your account statements and trade confirmations in a secure location to eliminate the possibility of mail theft
  • Review your credit reports regularly. Visit annualcreditreport.com to request a free annual credit report.
  • Limit carrying any unnecessary credit cards or your Social Security card
  • Be careful when providing personal, private, and payment information online and on social networks

Personal Computers

  • Protect your computer by using an internet security suite such as anti-virus and malware detection software  
  • Be suspicious of email attachments from unknown sources, as well as emails that convey a sense of urgency, asking you to click links or download attachments. Instead of clicking links in emails, you can always go directly to an organization's website by typing its address into your browser.
  • Verify the legitimacy of emails by calling the sending organization directly through a trusted contact number before you click links or open attachments
  • Consider using a dedicated computer for your online banking and trading
Report a security concern
 

Contact us immediately if:

  • You suspect that you are a victim of identity theft or fraud
  • You receive a fraudulent email that looks like it is from E*TRADE Financial or one of our affiliated companies

Email us at onlinesecurity@etrade.com
Or call Customer Service at 800-387-2331

Contact us 24 hours a day
 

E*TRADE Securities or E*TRADE Bank

800-ETRADE-1 (800-387-2331)

From outside the US +1 678 624 6210

Additional resources
 

Information about tracking technologies:

Learn how we use web technologies to deliver more relevant content. Information about tracking technologies

Please note: These suggestions are intended to assist you in protecting yourself and should not be implied to cover all your protection needs.
Links to external web pages are for your convenience and do not serve as endorsements.