Security Center

The Customer Protection Guarantee is our pledge to protect E*TRADE clients from losses due to unauthorized activity that takes place in your Self-Directed Account(s) through no fault of your own.

However, you understand and agree that you need to take measures to protect and keep your Access Means¹ and account information confidential, and to notify us immediately if you suspect or become aware of unauthorized activity in your account(s) or that your Access Means or account information may be compromised.²

¹ As defined in your E*TRADE from Morgan Stanley Client Agreement for Self-Directed Accounts, the term “Access Means” shall mean any logon, user ID, password, or authentication device by which you may access your Self-Directed Account, account features, or the Service, whether provided by Morgan Stanley or any third party.

² Nothing in the Customer Protection Guarantee is intended to limit any right conferred or claim or protection provided to any party under Federal Law (such as Regulation E) or state law, as applicable.

The Customer Protection Guarantee only extends to your E*TRADE Self-Directed brokerage Account(s) and Morgan Stanley Private Bank, National Association deposit accounts. The Customer Protection Guarantee does not cover any other accounts, products or services provided by Morgan Stanley or any third parties that you obtained from or through Morgan Stanley, including without limitation any full-service brokerage account, insurance, annuities and 529 plan accounts.

If you suspect or become aware of unauthorized activity in your account(s) or that your Access Means or account information may be compromised, notify us immediately through our Customer Service Line at 800-387-2331. You understand and agree that you are responsible for reviewing your account statements and transaction confirmations immediately on receipt, whether delivered to you electronically, by interactive voice response, by postal mail, or otherwise.

We will investigate your claim¹ to determine the applicability of the Customer Protection Guarantee and we may restore applicable losses in your account(s) based upon an investigation of the facts of your claim.

As permitted by law, we may ask for your cooperation with any investigation we undertake regarding any claim you file pursuant to the Customer Protection Guarantee. Such cooperation may require you to take additional steps to assist us, including but not limited to, measures to detect and/or sanitize your personal computer(s) and/or device(s), file a police report or other reports with governmental authorities, provide an affidavit regarding the unauthorized activity in the Self-Directed account(s), aid in the recovery of any losses in the Self-Directed Account(s), and sign a release or other legal documents before restoring your Self-Directed Account(s).

¹ Nothing in the Customer Protection Guarantee is intended to limit any right conferred or claim or protection provided to any party under Federal Law (such as Regulation E) or state law, as applicable.

For your E*TRADE Self-Directed Brokerage Account(s), the Customer Protection Guarantee covers eligible losses including changes to account balances or equity due to unauthorized activity that results through no fault of your own. Losses do not include any tax consequences, legal fees, lost opportunity costs, consequential or non-monetary damages, or other amounts which may have been reimbursed or are eligible for reimbursement from another source.

For your Morgan Stanley Private Bank Account(s), the Customer Protection Guarantee covers eligible losses including increases in your outstanding loan balance at the time of the unauthorized third-party access and any additional interest accrued as a result.

You are responsible for reviewing your account statement(s) and transaction confirmations for your E*TRADE Self-Directed Brokerage Account(s) immediately on receipt and for timely notifying us of any suspected or actual unauthorized activity in your account(s). Failure to do so, may result in denial of your claim.

Never share your User ID and password with anyone. If you share your Access Means or account information or grant another person access to your account(s), you are responsible for the activities conducted by such persons in your account(s) and all such activity will be deemed authorized by you. The Customer Protection Guarantee only covers activity that is not authorized by you through no fault of your own.

If you share your Access Means or account information with anyone or authorize account access through a third party (not including Morgan Stanley affiliates or Aggregation Services through Total Wealth View) and that third party access leads to any loss in your account, the Customer Protection Guarantee may not apply.

By authorizing an aggregator or other third party to access your account information, the aggregator or other third party, as well as their employees, agents, and other third parties with which the aggregator transacts business, will be considered authorized persons and any activity conducted in your account(s) as a result of sharing your Access Means or account information with the aggregator or other third party will be considered authorized activity in your account(s) and thus may not be covered by the Customer Protection Guarantee.

The designated and exclusive account aggregator for E*TRADE and Morgan Stanley is Total Wealth View powered by Yodlee.

For more information, please visit the E*TRADE Security Statement.