E*TRADE from Morgan Stanley is committed to providing our customers with a high level of service and secure and reliable access to their accounts. Our business resiliency plans are designed to help ensure that we are able to continue to provide service to you, provide you with secure access to your assets and continue our business operations and that you will be able to reach us with minimal disruption regardless of any unplanned business interruption.
Recovery strategies and plans
E*TRADE has taken comprehensive steps to provide for business resiliency planning under a variety of potential scenarios. We have recovery teams in place at each of our office locations to address the immediate response to an event and manage the situation from the time the event occurs until it is resolved. Our business resiliency plans are tested and evaluated on an ongoing basis to ensure we have the appropriate plans in place and resources to support the plans. Examples of the various scenarios our plans address include:
- Data center or technology disruption
E*TRADE has plans in place to address the recovery of the Company’s technology and data. Our primary and alternate data centers are geographically separated on different power grids and supported by backup generators. This design helps ensure that if one of our locations suffers a disruption in service, systems at an alternate location can be used to continue to provide service.
- Single building or regional disruption
E*TRADE has geographically dispersed office locations that support our customers and business operations. During a business disrupting event to a building, a business district, city, or region where we conduct business, we can rely on the systems and personnel in the other location(s) to allow us and our customers to continue to conduct business with minimal interruption. Our planning strategies also include relocating key personnel to and from the impacted location to designated alternate locations, as well as working remotely.
- Third Party disruption
E*TRADE has plans in place to address third party service disruptions. In addition, a review of critical third parties’ business resiliency planning efforts is performed prior to contracting as well as on an ongoing basis.
- Pandemic or workforce reduction
E*TRADE has plans in place to continue business during a reduction in our workforce, including a pandemic event. Our plan is a multi-tiered action plan based on the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and Federal Government Response phases with triggering actions for each phase. As the threat of a pandemic becomes greater and a new phase is triggered, we will use our plans and determine the appropriate course of action.
Access to your accounts
Although E*TRADE works hard to ensure that customers will continue to have access to their accounts in the event of a business disruption, it is possible that there may be some temporary disruption or change in the manner in which you can access your account. E*TRADE will notify customers of any such changes or disruptions by posting a notice on the firm's web site, on social media, by email, or through a message on its telephone system.
To best prepare for such contingencies, we suggest that you become familiar with the various means through which you can access your account and place trades, including:
- Online at etrade.com
- On E*TRADE mobile apps
- By telephone at 800-387-2331
E*TRADE conducts regular assessments and updates and tests our plans to ensure we have taken the steps necessary to protect our customers. Updates to our plans will be reflected in this statement at least annually.