E*TRADE Information for
Former Capital One Investing Customers
Your move from Capital One Investing is complete. We're glad you're here.
Welcome to best-in-class investing at E*TRADE1
Below is a snapshot of just some of the tools and resources you now have access to at E*TRADE.
Invest on your own…
A full range of investment choices
Build your portfolio with stocks, bonds, options, thousands of no-load, no-transaction-fee mutual funds.
Powerful idea-generating tools
Spot new investing opportunities with easy-to-use screeners, free independent research, and our exclusive All-Star Lists of leading mutual funds and ETFs.
…or invest with our help
Automated investing management
With Core Portfolios, you can easily get invested in the market or reinvest an old 401(k).
A easy way to diversify
Take the guesswork out of choosing investments with Prebuilt Portfolios of leading mutual funds and ETFs.
Our Retirement Specialists will explain all your options, help you choose the right accounts, and guide you as your needs evolve.
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Stockbrokers.com 2020 Broker Review
"Best in Class"
For Mobile Trading, Options Trading, Education, Research, Beginners, IRA Accounts, Futures Trading, Active Trading, and Overall
Stockbrokers.com 2020 Broker Review
More great features waiting for you
Real help from real humans
When you have questions, get the support you need by phone, email, or live chat. Or visit us in person at any of our local branches.
Here are some important things we’d like you to know.
How do I log on to etrade.com?
If I already have an E*TRADE account, can I use my existing E*TRADE user ID and password to access my Capital One Investing account(s)?
In some cases, you’ll be able to access your former Capital One Investing account(s) using the same user ID and password as your other E*TRADE account(s). Visit our user ID set-up site at etrade.com/capitalonelogon to confirm.
When can I access my account(s) on etrade.com?
Effective Monday, November 5, 2018, you can access your account(s) via etrade.com and through our mobile apps. Before logging on for the first time, visit our user ID site at etrade.com/capitalonelogon to make sure your E*TRADE user ID and password are established (if you haven’t done so already).
If I had an E*TRADE account, was my Capital One Investing account merged or transferred into it?
For the conversion, a new E*TRADE brokerage account was created to hold the assets from your Capital One Investing account. You can either keep the new account or move the assets into your current E*TRADE account once they arrive. Certain account types may require additional documentation. If you have any questions please call 800-ETRADE-1 (800-387-2331).
Am I eligible for E*TRADE new account promotions since I am technically a new client?
Unfortunately, no. As part of the conversion, exisiting Capital One Investing customers are not eligible to participate in any new account offers at E*TRADE.
Was my cost basis transferred to E*TRADE?
Your open lot cost basis was transferred for covered securities2 held in your account at the time of conversion. If you have any questions regarding your cost basis, you can call our dedicated Cost Basis Team at 800-ETRADE-1 (800-387-2331) from 7 a.m.-10 p.m. ET, Monday through Friday.
Is my margin status still in place now that my account transferred?
All former Capital One Investing accounts with margin trading authorization will continue to have that same status at E*TRADE.
Was E*TRADE able to accept the OTCBB/grey market stocks I held at Capital One Investing? Am I able to trade these stocks at E*TRADE?
Any OTCBB, pink sheet, and grey market stocks you currently own were transferred and accepted by E*TRADE during the conversion. You are now able to buy and sell OTCBB, pink sheet, grey market, and penny stocks. Our standard commission schedule applies.
Did my pricing change?
No, you will still enjoy the same rates and fees for transactions at E*TRADE as you did at Capital One Investing. To review the standard commission schedule for former Capital One Investing customers, click here.
I had a monthly Advantage Pricing Program. Is it still in place?
The Advantage Pricing Program is unique to Capital One Investing and will no longer be available. However, as an E*TRADE customer, you’ll have access to a full range of investment products and resources at exceptional value. See all pricing and rates
Did my margin rates change?
No, your margin rates stayed the same. Please keep in mind, though, that margin rates may change at any time without notice, typically in response to fluctuating interest rates in the marketplace. To review the standard margin rate schedule for former Capital One Investing customers, click here.
Account information and documents
Will I be charged a maintenance fee if I am not actively trading each month or have a low balance?
E*TRADE believes in clear, simple pricing and doesn’t charge a maintenance fee based on your investing activity or account balance. That’s true for both brokerage and retirement accounts. If you choose to open an E*TRADE Personalized Investments Account, then you will be subject to an advisory fee.
Will there be a fee for accounts with balances under $500?
Our usual $500 new account minimum will not apply to the accounts received via the Capital One Investing conversion, and E*TRADE does not charge a minimum balance fee.
How are my assets protected at E*TRADE?
Along with SIPC protection for brokerage assets and FDIC insurance for bank assets, E*TRADE employs advanced security, dedicated fraud protection teams, and multi-factor authentication to help safeguard your account. What’s more, the E*TRADE Complete Protection Guarantee stands behind your privacy, your assets, and every transaction you make.
Can I earn interest on the uninvested cash in my account?
Which customer agreements apply to my account(s)?
Your account is governed by the E*TRADE Customer Agreement. In addition, if you have a retirement account, then your account may be governed by E*TRADE IRA Plan Agreement, Roth IRA Plan Agreement, SIMPLE IRA Agreement. Also if you chose the ESDA or RSDA sweep option for your uninvested cash, then your subject to ESDA Agreement, and RSDA Agreement.
Have there been program changes for my account(s)?
While you are gaining access to a full range of best-in-class investing features, there may be some changes to programs previously offered by Capital One Investing. Take a look at our side-by-side comparison chart to learn more.
How do I change my profile information on etrade.com?
Log on and click My Profile in the upper right corner of the screen. From there, you can view and edit your profile information.
Not sure how to log onto etrade.com? View our “Logging on” section above!
How do I find my E*TRADE account number?
You can log on to etrade.com and click on the number next to your account name to see your full account number.
I already had accounts at E*TRADE. How do I know which account(s) is from Capital One Investing?
If you created an account nickname at Capital One Investing, you’ll see the same nickname at E*TRADE. If not, we have created one for you to help you match your former Capital One Investing account(s) with your new E*TRADE account(s). Just look for the last four digits of your Capital One Investing account in parenthesis in the nickname displayed next to the E*TRADE account online. You can change your account nickname at any time.
Trading at E*TRADE
Can I trade fractional equity or ETF shares at E*TRADE?
As a leading online broker, E*TRADE offers comprehensive trading and investing capabilities. However, we do not currently support the buying and selling of fractional equity or exchange-traded fund (ETF) shares at this time.
Does E*TRADE support the buying and selling of fractional mutual fund shares?
You can buy and sell fractional shares from more than 9,000 mutual funds available on the E*TRADE platform.
Does E*TRADE offer a dividend reinvestment program (DRIP)?
E*TRADE offers a commission-free dividend reinvestment program to our customers for many (but not all) stocks. You can easily enroll online or call us at 800-ETRADE-1 (800-387-2331).
Can I trade options at E*TRADE?
If you have options approval, you will be able to trade options at E*TRADE via our mobile app or on etrade.com.
Can I trade forex at E*TRADE?
E*TRADE does not offer the ability to trade foreign currencies.
Can I set up trailing stop orders at E*TRADE?
Trailing stop orders, along with a full suite of conditional orders, can be placed on eligible securities directly through etrade.com and on our mobile app.
Does E*TRADE offer extended hours trading?
Yes, extended hours trading sessions are available as follows, subject to holiday trading hours:
- Pre-market: Monday through Friday, 7 a.m. to 9:30 a.m. ET
- After-market: Monday through Friday, 4 p.m. to 8 p.m. ET
- Overnight: Monday through Friday, 8 p.m. to 7 a.m. for certain ETFs
Please be aware that extended hours trading involves addition risks as described in the Extended Hours Trading Agreement.
How do I get an E*TRADE debit card or check writing capabilities?
E*TRADE offers a variety of free cash management features, including ATM/debit cards and check writing. When your Capital One Investing account is moved over to E*TRADE, you’ll be able to request these features online or by calling customer service at 800-ETRADE-1 (800-387-2331).
How do I enroll in Bill Pay?
E*TRADE’s free Bill Pay service lets you pay bills and send money to virtually anyone, anywhere with just a few clicks. You can enroll by signing in to your new investing account at etrade.com and selecting Bill Pay under the Banking section of the Accounts tab.
How do I deposit a check at E*TRADE?
All checks can be deposited by mail at one of the addresses below or at one of our branch locations nationwide. Checks should be made payable to E*TRADE Securities LLC and include your eight-digit E*TRADE account number on the memo line. If your check is for an amount less than $100,000, it can also be deposited via mobile check deposit on the E*TRADE Mobile app.
|Regular U.S. Mail:||Overnight Mail:|
E*TRADE Securities LLC
PO Box 484
Jersey City, NJ 07303-0484
Harborside Financial Center
200 Hudson Street
Jersey City, NJ 07311
Note: If you do not know your E*TRADE account number, you may put your current Capital One Investing account number on the memo line instead, with a note that this is your Capital One account.
How do I set up direct deposit?
Simply contact your employer with your E*TRADE account number and routing number: 056073573. (Note: If you don’t know your E*TRADE account number yet, you can simply use the E*TRADE routing number.) Your direct deposit request should be scheduled to go into effect no earlier than Monday, November 5, 2018.
How can I set up a new recurring deposit from an external account to my E*TRADE account?
Sign on at etrade.com, and then select Transfer Money under the Transfers section of the Accounts tab. The Move Money screen will appear. On the left side, select Add External Account. Follow the prompts to add your external account
Did my recurring deposits at Capital One Investing migrate to E*TRADE?
While your external account information was migrated from Capital One Investing, you will need to re-establish any scheduled or recurring transfers. This can be done by logging on at etrade.com and going to the Transfer Money service under the Transfers section of the Accounts tab.
What are my daily recurring deposit limits at E*TRADE?
The maximum daily recurring deposit limit is $100,000.
Who do I contact to place a stop payment on a check written from my Capital One Investing account after the move to E*TRADE?
Please contact Capital One Investing to place a stop payment on an outstanding check disbursement. Note: Capital One Investing has a $25 fee for placing a stop payment on a check.
Will express funding be available at E*TRADE?
We do not currently offer express funding.
Can I use the E*TRADE branches?
You can visit any of our 30 branches nationwide to discuss your investment goals with a Financial Consultant, get personalized tours of our platforms and tools, and make deposits. Please note that withdrawals are not available at the branches.
What if I have additional questions?
For more information about the transition to E*TRADE, contact the Capital One Investing Investor Solutions team at 800-747-2537, option 2, from 8 a.m.–9 p.m. ET, Monday through Friday. You can also call E*TRADE Customer Service team anytime at 800-ETRADE-1 (800-387-2331) and select “Capital One” when prompted.
Still have questions?
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