Frequently asked questions

How do I open an account?

Online

  1. Choose the type of account you want to open.
  2. Complete our secure, easy online account application.
  3. For bank and brokerage accounts, you can either fund your account instantly online or mail in your initial deposit.

 By Phone

       Call 1-800-ETRADE-1 (1-800-387-2331).

By Mail

  1. Download an application and then print it out.
  2. Complete and sign the application. 
  3. Send the application with a check made payable to E*TRADE Securities or E*TRADE Bank (depending on the type of account you're opening) to the appropriate address.

Can I transfer an account or assets from another firm?

Consolidating your assets at E*TRADE is easy. You'll have the opportunity to electronically transfer specific assets or an entire brokerage account from another firm during the application process.

Transfer a brokerage account in three easy steps:

  1. Open an account in minutes.
  2. Request an Electronic Transfer or mail a paper request.
  3. Full brokerage transfers submitted electronically are typically completed in ten business days.
    Paper / mail requests for account transfers generally take three to six weeks, depending on how quickly the delivering financial institution is able to process your transfer request.
    We'll send you an online alert as soon as we've received and processed your transfer.

Transfer an existing IRA or roll over a 401(k):

  1. Open an account in minutes.
  2. Request an Electronic Transfer or mail a paper request.
  3. Full brokerage transfers submitted electronically are typically completed in ten business days.
    Paper / mail requests for account transfers generally take three to six weeks, depending on how quickly the delivering financial institution is able to process your transfer request.
    We'll send you an online alert as soon as we've received and processed your transfer.

How do I check on the status of an application?

Simply call us at 1-800-ETRADE-1 (1-800-387-2331).

When can I start trading after I open an account?

You can start trading within your brokerage or IRA account after you have funded your account and those funds have cleared.

What are your commissions and fees?

E*TRADE Securities commissions and margin rates are among the lowest in the industry.

View all commissions and fees

How do I fund an account?

Choose the method that works best for you:

  1. Transfer money electronically - Use our Transfer Money service to transfer within 3 business days, click here for instructions.
  2. By check - You can easily deposit many types of checks, click here for instructions.
  3. By wire transfer - Wire transfers are fast and secure, click here for instructions
  4. Transfer an account - Move an account from another firm, click here for instructions.

Can I roll over my 401(k) to E*TRADE?

Yes, you can roll over your 401(k) or other employer-sponsored plan to an E*TRADE IRA.

Do you offer certificates of deposit (CD)?

Yes, we provide access to a large number of high yield, FDIC-insured brokered CDs and other fixed income products through E*TRADE Securities. Once you're a customer, you can log on and visit the Bond Resource Center to learn more.

What is Adaptive Portfolio?

Adaptive Portfolio is a professionally managed advisory program from E*TRADE Capital Management that can help keep investors on track with their financial goals. It assesses investment goals, risk tolerance, and time horizon to identify an appropriate asset allocation for each investor. Adaptive Portfolio enables investors to choose between a portfolio of either exchange-traded funds (ETFs) or a hybrid portfolio of both ETFs and mutual funds. The standard minimum account balance to enroll in Adaptive Portfolio is $10,000. The minimum account balance for Traditional and Roth Individual Retirement Accounts (IRAs) is $5,000.2 The portfolio rebalances as necessary3 and we provide access to a dedicated support team of investment adviser representatives that investors can speak with whenever they have a question.

How does it work?

First, answer a series of questions about investment goals, risk tolerance, and time horizon.4 Based on those answers, a portfolio is created for an investor. The portfolio will contain a diversified allocation of either ETFs or a combination of both ETFs and mutual funds—whichever is preferred. Then the investor can enroll an eligible new or existing E*TRADE Securities brokerage account with just a few clicks. Unlike many auto-investing solutions, Adaptive Portfolio combines human touch with responsive technology.5 If an Adaptive Portfolio account shifts too far from a target asset allocation, it automatically rebalances when necessary to help keep the portfolio on track. 

Why should I have E*TRADE Capital Management manage my investments?

E*TRADE Capital Management follows a disciplined investment strategy based on principles of modern financial theory. The portfolio will be rebalanced if market conditions materially change the portfolio’s asset allocation. All portfolio holdings will be selected by E*TRADE Capital Management’s Investment Strategy Team based on multi-stage due diligence. 

Here’s how the investments are managed: 

  • E*TRADE Capital Management’s Investment Policy Committee, with the support of the Investment Strategy Team, develops model portfolios. 
  • The team utilizes an investment analysis methodology that incorporates various quantitative criteria, including historical return, risk, expenses, manager tenure, performance and style consistency, and asset size and growth, to select securities held in the investment portfolios.
  • E*TRADE Capital Management then selects a diversified mix of ETFs or a hybrid portfolio of ETFs and mutual funds for the portfolio. The goal is to select the right non-proprietary investments based on an investor’s investment goals, risk tolerance, and time horizon.
  • If the asset allocation starts to shift beyond established parameters, Adaptive Portfolio rebalances the portfolio as necessary to help keep the account on track.
  • Access to an investment adviser representative is just a phone call away.

For additional information, please see the E*TRADE Wrap-Fee Programs Brochure.

Unlike many robo advisors, we offer a choice between a portfolio of securities with all ETFs, and a portfolio with a distinct, hybrid approach that combines ETFs and mutual funds. 

A hybrid approach may be beneficial as it uses low-cost ETFs to provide exposure to asset classes where passive investing makes sense, but then adds mutual funds in areas where an active management approach may add value. Strategies that exclusively use active investments may potentially be more expensive, tax inefficient, and more volatile than index-oriented strategies. On the other hand, an all-index approach may forgo the potential return enhancement provided by active managers in certain asset classes, while also diluting the impact of diversifying investments in asset classes that aren't effectively represented by an index. Therefore some investment professionals believe that combining active and passive strategies provides a better risk-return profile than exclusively using one or the other. For more information on this topic, visit “What is the difference between an all ETF portfolio and a hybrid mutual fund and ETF portfolio?” in the FAQs below.

And finally, we’ll send monthly market commentary, along with timely insights during major market events, to help keep clients informed about their investments and the market. 

What makes Adaptive Portfolio different from other auto-investing or robo solutions?

Unlike many auto-investing solutions, we:

1.      Let clients choose between a portfolio of ETFs, or a hybrid portfolio of both ETFs and mutual funds.

2.      Give clients access to a dedicated support team of investment adviser representatives to answer any potential questions.

3.      Do not offer our own proprietary ETFs or mutual funds. 

4.      Make sure our clients’ money works hard for them: We invest all of our clients’ money and put only about 1% in cash holdings.

How does an investor get started?

When we designed Adaptive Portfolio, we started with the premise that it should be as easy-to-use as possible. That’s why we boiled everything down to three simple steps:

Step 1: Complete an Investor Profile Questionnaire

We’ll guide investors through a short series of questions about their investment goals, time horizon, and risk tolerance. It’s the information we need to know to make an investment recommendation.

Step 2: Review the Recommended Adaptive Portfolio

Next, we’ll recommend a diversified portfolio that fits the selected Investor Profile. An investor will be able to choose between a portfolio with all ETFs or a hybrid portfolio of both ETFs and mutual funds.

Step 3: Implement the Portfolio

With just a few clicks, an investor can put a plan into action with Adaptive Portfolio. We’ll monitor the portfolio on an ongoing basis and rebalance the holdings as necessary.

Also, clients can set up recurring transfers and benefit from the potential long-term advantages of dollar-cost averaging6 and the convenience of investing regularly without requiring any repeating actions.

Click here to get started.

How long does it take to complete the enrollment process?

It takes less than 15 minutes. Need help? Just give us a call at 1-866-484-3658. 

Is there a way to learn more about the enrollment process?

Of course! We always love to speak with new and existing clients. Just call our investment adviser representative support team at 1-866-484-3658 weekdays from 8:30 a.m. to 8:30 p.m. ET. Our Customer Service team can also live chat anytime, seven days a week.

What happens after enrolling?

All the investments are typically made within three business days. Adaptive Portfolio accounts are monitored daily and rebalanced as necessary. Clients can check their holdings online 24/7 through the Complete View page, and we’ll send clients monthly market commentary, along with timely insights during major market events, to help keep clients informed about their investments.If you like our recommended Adaptive Portfolio (and have met the $10,000 minimum), we can start building it with just a few clicks. All the investments are typically made within three business days. Your Adaptive Portfolio will be monitored daily and rebalanced as necessary. You can check your holdings online 24/7 through the Complete View page, and we’ll send you monthly market commentary, along with timely insights during major market events, to help keep you informed about your investments.

How does E*TRADE Capital Management keep their clients’ interests in mind?

We build and manage an Adaptive Portfolio based on a client’s stated investment goals, time horizon, and risk tolerance. The Investor Profile Questionnaire we use may be more comprehensive than other digital investment solutions. It was diligently developed and tested to help match clients to their investor profile. Our risk-based allocations consider modern portfolio theory for each investor profile. We also have a mere 1% target cash allocation in all our portfolios. Finally, we provide access to a team of investment adviser representatives that clients can speak to when they have a question. 

What criteria does E*TRADE Capital Management use to pick investments for a portfolio?

For each asset class (such as equities or fixed income), E*TRADE Capital Management selects investment holdings that, when combined in broad-based asset allocation strategies, seek to provide a high-level of return potential for a given level of risk over the long-term, generally three years or longer. That’s called risk-adjusted return potential.

Each investment selection is made by analyzing a spectrum of key data points, such as historical performance, expenses, tracking error, and liquidity. E*TRADE Capital Management reviews and evaluates the investment holdings in a portfolio on an ongoing basis and automatically rebalances the account as necessary.

Can a client select a different portfolio than the one recommended?

We recommend a portfolio based on the investment goals, risk tolerance, and time horizon a client specifies in the Investor Profile Questionnaire. If a client’s financial situation or goals change, he or she will have the opportunity to view other portfolios and retake the questionnaire to update his or her financial situation. We can also help clients complete the Investor Profile Questionnaire. For assistance, call our dedicated support team at 1-866-484-3658, weekdays from 8:30 a.m. to 8:30 p.m. ET.We recommend your portfolio based on your risk tolerance and time horizon that you specified in the Investor Profile Questionnaire. If your financial situation or goals change, you will have the opportunity to view other portfolios and retake the questionnaire to further clarify your financial situation. We can also help you complete the Investor Profile. For assistance, call our dedicated support team at 1-866-484-3658, weekdays from 8:30 a.m. to 8:30 p.m. ET.

How do the risk questions within the Investor Profile Questionnaire help E*TRADE Capital Management determine an Investor Profile?

The trade-off between risk and reward is what drives investing and so we identify an investor profile based on the responses to a number of different investment scenarios. These responses help E*TRADE Capital Management gauge a client’s willingness and ability to ride out short-term ups and downs in pursuit of potentially higher long-term returns. Please note that answers selected within the Investor Profile Questionnaire are not equally weighted when determining a recommended portfolio. The tradeoff between risk and reward is what drives investing so we identify your investor profile based on your response to a number of different investment scenarios. Your responses help E*TRADE Capital Management gauge your willingness and ability to ride out short-term ups and downs in pursuit of potentially higher long-term returns. Please note that answers selected within the Investor Profile Questionnaire are not equally weighted in determining your recommended portfolio. 

Why are there nine questions in the Investor Profile Questionnaire?

We take our responsibility of providing a recommended portfolio very seriously so we created a comprehensive Investor Profile Questionnaire. An investor’s time horizon, risk tolerance, and investment goals are factored into a recommendation.

When navigating through the Investor Profile Questionnaire, before selecting an answer, click on the question mark icons at the bottom of each screen to learn more about why we ask each question. 

Is Adaptive Portfolio available for Traditional and Roth IRAs?

Yes. There are two choices available for Adaptive Portfolio based on the balance of your account:

1.      Traditional and Roth IRA accounts can enroll with a minimum account balance of $5,000 and will consist of a hybrid portfolio of mutual funds and ETFs.

2.      Standard portfolios consist of all ETFs or a hybrid portfolio of ETFs and mutual funds and clients can choose which they prefer. The minimum account balance for these portfolios is $10,000.

Both of these portfolios are allocated with the intention of being diversified for long-term investing and are managed accordingly.

What is the difference between an all-ETF portfolio and a hybrid mutual fund and ETF portfolio?

• All- ETF Portfolio
These portfolios are comprised of ETFs. ETFs are baskets of stocks or other securities designed to track a market, industry, or trading strategy. This means an index ETF attempts to match, not outperform, the market. ETFs are typically not actively managed, so they tend to have lower internal operating costs than traditional mutual funds. The bottom line: An all-ETF portfolio may offer an efficient way to achieve broad diversification at a lower cost.

• A hybrid portfolio of ETFs and mutual funds
These portfolios are comprised of  low-cost ETFs to provide exposure to asset classes where passive indexing makes sense, and adds mutual funds in areas where an active management approach may add value. We call these our “hybrid portfolios.” Active mutual fund managers’ ability to seek out opportunities for higher returns or reduced risk may help offset their added operating expense, particularly in certain equity styles and fixed income categories. In addition, we also offer tax-sensitive hybrid portfolios for each Investor Profile. This can help minimize the taxes of a portfolio in a taxable account.• All Exchange-Traded Funds (ETFs)
These portfolios are comprised of ETFs. ETFs are baskets of stocks or other securities designed to track a market, an industry or trading strategy, This means anindex ETF attempts to match, not outperform, the market. ETFs are typically not actively managed, so they tend to have lower internal operating costs than traditional mutual funds. The bottom line: an all-ETF portfolio may offer an efficient way to achieve broad diversification at a lower cost.

How are ETFs different from mutual funds?

Management:

  • Most ETFs are passively managed by tracking the composition and performance of a market, industry, or trading strategy. On the other hand, most mutual funds are actively managed by portfolio managers. Active management seeks opportunities for higher returns, although there is no guarantee for achieving this.

Operating expense:

  • Because mutual funds are actively managed, they tend to have higher internal operating expenses than ETFs; however, active mutual fund managers can seek out opportunities for higher returns or reduced risk, which may help offset the added expense. Underlying fund expenses are taken into account during the portfolio selection process. Also, when possible, we seek to utilize the institutional share class of mutual funds, which means they are typically less expensive than the average retail share class of the fund.

Price:

  • The price of a mutual fund is set at the end of each trading day. ETFs, on the other hand, trade on the open market. This means that the price of ETFs trading in the secondary market fluctuates throughout the day, influenced by investor demand and seller supply.

What are contributory Adaptive Portfolios?

A contributory Adaptive Portfolio2 is a portfolio designed specifically for Traditional and Roth IRAs that have a maximum annual contribution defined by the IRS. These portfolios have a lower initial investment minimum of $5,000 to allow for clients to enroll an account within the allowable contribution limit.

The portfolios are similar to the standard Adaptive Portfolio investment in that they are diversified, focused on long-term growth, and customized based on risk tolerance. These are hybrid portfolios that include both mutual funds and ETFs.2

Once a contributory Adaptive Portfolio account value reaches $10,000, the account will be aligned with a standard Adaptive Portfolio allocation. This means that based on investment goals, risk tolerance, and time horizon, a client may stay in a hybrid portfolio or transition to an all-ETF portfolio. 

What types of accounts are eligible for Adaptive Portfolio?

Most retail E*TRADE Securities brokerage and IRA accounts with a U.S. address can enroll in the Adaptive Portfolio program. If an investor has one of the following, they are good to go.

  • Individual account
  • Joint account
  • Traditional and Roth IRA
  • IRA for Minors
  • Beneficiary IRA
  • Individual 401(k)
  • Roth Individual 401(k)
  • Rollover IRA
  • Custodial account

When can clients expect their money to be invested?

Once a client meets the investment minimum, he or she can expect to see the initial portfolio holdings purchased within three business days of accepting the Advisory Agreement. Additional deposits into the Adaptive Portfolio account are also invested within three business days.

Can a client set up a recurring deposit?

Yes, that’s a really good idea to help stay disciplined with saving and investing. Clients can use the online Transfer Money service to set up recurring deposits into their account based on the amount and schedule that works for them. Deposits will be invested automatically into their Adaptive Portfolio accounts and can help build assets without ever lifting a finger.1Yes, that’s actually a really prudent idea. You can use our online Transfer Money service to set up recurring deposits into your account based on the amount and schedule that works for you. They will be invested automatically into your Adaptive Portfolio, and you can help build your assets without ever lifting a finger.1

Does Adaptive Portfolio offer cash management features, such as free checking?

Adaptive Portfolio is managed with a long-term perspective in mind. Frequent cash withdrawals might make the portfolio hard to manage and cause it to deviate from its objectives. To avoid this problem, Adaptive Portfolio doesn’t offer features such as check writing, debit cards, and bill pay. However, we don’t want to stand between clients and their cash. If a client needs to make a withdrawal, Customer Service can be reached anytime at 1-866-484-3658, and we’ll send a check or wire. A client can also transfer money online to another account and withdraw it from there.Adaptive Portfolio is managed with a long-term perspective in mind. Frequent cash withdrawals might make the portfolio hard to manage and cause it to deviate from its objectives. To avoid this problem, Adaptive Portfolio doesn’t offer things like check writing, debit cards, and bill pay. However, we don’t want to stand between you and your cash. If you need to make a withdrawal, you can call Customer Service anytime at 1-866-484-3658, and we’ll send you a check or wire. You can also transfer money online to another account and withdraw if from there.

Can a client convert an existing E*TRADE Securities brokerage account to Adaptive Portfolio?

Yes. A client can enroll any eligible brokerage or retirement account in the Adaptive Portfolio advisory program, including a(n):

  • Individual account
  • Joint account
  • Traditional and Roth IRA
  • IRA for Minors
  • Beneficiary IRA
  • Individual 401(k)
  • Roth Individual 401(k)
  • Rollover IRA
  • Custodial accounts

The full value of the account selected will be converted when the client completes the enrollment process. If the client wants to convert only a portion of the account, a new Adaptive Portfolio account can be opened. They can then easily transfer a portion of an existing account into the new Adaptive Portfolio account.

Does a client need to sell any securities before he or she can enroll an account in Adaptive Portfolio?

No, we’ll do that for our clients. If Adaptive Portfolio determines that certain securities aren’t in a client’s recommended portfolio, it will ask the client to agree to sell the selected securities as part of the enrollment process. Once the client agrees to liquidate these holdings, we will do it automatically once the conversion is complete. As an added benefit, the transactions will be commission-free.

The advisory fee and underlying fund expenses will apply. Note that the sale of the holdings may result in realized capital gains or losses.

Can an account be funded by transferring securities from another brokerage account?

Yes, a lot of clients do that. More than likely, Adaptive Portfolio will have to sell the securities (commission-free, of course) before they can be allocated to the portfolio.

Can self-directed trades be placed in an Adaptive Portfolio account?

No, Adaptive Portfolio is designed for investors who want ongoing help and a professional to manage their account. Please keep in mind, Adaptive Portfolio is a discretionary program and only E*TRADE Capital Management can place trades in an Adaptive Portfolio account. Of course, if investors would like to do some investing and trading on their own, they can open a regular E*TRADE Securities brokerage account at any time.

How much cash is in my account?

We have a mere 1% target cash allocation in all portfolios. This target 1% allocation is invested in interest-bearing money market funds or cash alternatives, where we seek to ensure a portfolio is as efficient as possible.

How does E*TRADE Capital Management choose which investments to sell when a client withdraws funds?

 

We would first try to use the cash balance in the account to satisfy the withdrawal. If the client needs additional cash, we strategically sell investments from across the portfolio in an effort to maintain the portfolio’s target asset allocation.

If the value of the account falls below the initial investment minimum, will a client be removed from the program?

No, we will continue to manage a client’s account even if it falls below the initial investment minimum. If the balance remains under the initial investment minimum for an extended amount of time, a client may eventually be asked to add funds to bring the account back to Adaptive Portfolio’s initial minimum. That’s because anything less than the initial investment minimum makes it hard to maintain an adequately diversified Adaptive Portfolio. On a related note, please keep in mind that portfolio performance may be impacted if money is moved in and out of the account.

How much does Adaptive Portfolio cost?

There is an annual net advisory fee of 0.30%.

Each quarter, we calculate the annual net advisory fee9 based on the average daily market value of an account. For example, an account with an average daily balance of $50K for the quarter will be charged $37.50 for that quarter. This direct fee is charged at the beginning of each new quarter for services provided the previous quarter. It is automatically deducted from the account.

 Account Market Value7  Maximum Annual Net Advisory Fee8
$5,000 and over 0.30%

Does E*TRADE Capital Management help clients with tax reporting?

We provide resources like the E*TRADE Tax Center to help clients understand how their investments may be taxed. All taxable account activity will be reported on the annual IRS Form 1099, which is typically available in February of each year. We encourage clients to contact their tax advisor for any tax reporting questions.10

What tax-efficiency features are offered by Adaptive Portfolio?

Adaptive Portfolio provides a tax-sensitive investment strategy within the hybrid offering that utilizes municipal bond mutual funds that may help reduce taxes incurred on interest and dividends associated with those portfolios. Due to the limited tax-sensitive products in the ETF universe, there are no tax-sensitive ETF portfolios at this time.

How does Adaptive Portfolio rebalance an account?

Adaptive Portfolio uses technology to monitor client accounts. If a portfolio shifts too far from a target asset allocation, E*TRADE Capital Management reviews the portfolio and the portfolio self-adjusts. In other words, it rebalances as necessary to help keep clients in line with their target allocation. It’s a technology-driven, disciplined approach that helps take the human emotion out of the equation.

Additionally, once a Contributory Adaptive Portfolio account value reaches $10,000, the portfolio holdings will be aligned with holdings in the standard Adaptive Portfolio account. This means that based on investment goals, risk tolerance, and time horizon, a client will have access to a hybrid portfolio of ETFs and mutual funds or transition to an all-ETF portfolio.

How often can a client expect his or her portfolio to rebalance?

E*TRADE Capital Management will rebalance an account when it shifts too far from a target asset allocation. Although we monitor the account daily, it does not mean we will trade in the account daily. There could be some periods of time where the allocation does not shift, and no trades are required.

In addition, E*TRADE Capital Management will also rebalance the account on a semi-annual basis to align the account with its target asset allocation. 

How do clients update their information if their financial situation changes?

Nothing ever stays the same. Adaptive Portfolio recognizes that if investment goals, risk tolerance, or time horizon has changed, clients should update their Investor Profile Questionnaire  by logging on to their account and retaking the questionnaire (Accounts > Portfolios > Performance and Value > Update the Adaptive Investor Profile). Based on the new responses, we may take another look at the asset allocation and recommend some changes to the portfolio.

Can clients talk to a real person if they have questions?

Yes! Nothing makes us happier than speaking with clients (and potential clients). Just call our dedicated support team of investment adviser representatives at 1-866-484-3658, weekdays from 8:30 a.m. to 8:30 p.m. ET. Live chat with a Customer Service representative is also available anytime, seven days a week.

Are Financial Consultants assigned to Adaptive Portfolio accounts?

While clients will not have a Financial Consultant specifically assigned to their Adaptive Portfolio account, they do have access to investment adviser representatives through our dedicated support team at 1-866-484-3658, weekdays from 8:30 a.m. to 8:30 p.m. ET. Chat Live Now with a Customer Service representative anytime, seven days a week.5

Can E*TRADE stock plan assets be used to open an Adaptive Portfolio account?

Clients can open a new Adaptive Portfolio account and request to transfer vested unrestricted shares from their stock plan account into their Adaptive Portfolio account, subject to any limitations set forth in the account.

Please note: Shares held in an E*TRADE Securities stock plan account may be subject to certain sale and/or transfer restrictions and may be ineligible to be used to fund an account for the Adaptive Portfolio Program. Please consult a stock plan administrator regarding eligibility of certain holdings.11

Not seeing an answer to a question? Contact us at 1-866-484-3658 or Chat Live Now.

How do I place a trade?

AT E*TRADE, we make it easy to trade stocks, bonds, ETFs, mutual funds, and more. Click here for more basic information on researching and entering trade orders.

Can I trade on margin with an E*TRADE account?

Yes. Once you are approved for margin trading you can borrow against the assets in your brokerage account. When you borrow on margin, you pay interest on the loan until it is repaid. E*TRADE Securities offers some of the most competitive margin interest rates in the industry. The minimum balance required for a margin account is $2,000.

Can I trade OTC Bulletin Board stocks (penny stocks) at E*TRADE?

Yes, you can trade OTC Bulletin Board stocks (also referred to as Pink Sheet or penny stocks) in your brokerage account. Typically these stocks — securities not specifically authorized to trade on the automated system offered by the Financial Industry Regulatory Authority (FINRA) — are either lower-priced securities or ADRs (American Depository Receipts) and are thinly traded. As a result, buy orders for bulletin board stocks must be placed as limit orders.

Note: E*TRADE Securities can't guarantee the accuracy of any quotation information on our site for these securities. You can usually place bulletin board trades on your own using our online system. However, sometimes the information you need may not be available for some thinly traded stocks. You may find it easier to get a current quote or place an order through one of our brokers over the phone by calling 1-800-ETRADE-1 (1-800-387-2331). You may not sell short, buy or sell mutual funds, or trade stocks with a market value of less than $10 per share until seven business days after your account application is approved. All customers will be charged an additional $25 for Broker-Assisted trades.

What is options trading & how do I trade options?

An option is a contract to buy or sell a specific financial product officially known as the options' underlying instrument or underlying interest. To get started trading options, you need to first upgrade to an options-enabled account. Or if you haven't yet opened an E*TRADE brokerage account, get started now.

Important Note: Options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors. For more information, please read the Characteristics and Risks of Standardized Options prior to applying for an account. An options investor may lose the entire amount of their investment in a relatively short period of time.

What is a sweep account?

A sweep account is an interest-bearing account for any uninvested cash that flows into your brokerage account from various sources. Cash is automatically swept daily into the sweep account, earning you interest. When you are ready to use this cash for trading or cash management activities, the necessary cash is automatically pulled from the sweep account. Click here for more information.

Can I trade gold, silver, and other commodities through E*TRADE?

Yes. Trade more than 200 futures products, including indexes, metals, and currencies using our professional-quality platform powered by Trading Technologies, the first institutional-quality futures trading platform available to individual traders with no platform fees. Click here for more information.

Does E*TRADE offer exchange-traded-funds (ETFs)?

Yes. In fact, E*TRADE offers every exchange-traded fund sold. If you open a new account, you can get up to $600 and 60 days of free trades. Click here to learn more about ETFs.

Note: The fund's prospectus contains its investment objectives, risks, charges, expenses, and other important information and should be read and considered carefully before investing. For a current fund prospectus, visit the Exchange-Traded Fund Center at etrade.com/etf.

Can I invest in mutual funds at E*TRADE?

Yes. E*TRADE offers more than 8,000 leading mutual funds, including hundreds of Morningstar® rated funds. Click here to learn more about mutual funds.

Note: The fund's prospectus contains its investment objectives, risks, charges, expenses, and other important information and should be read and considered carefully before investing. For a current mutual fund prospectus, visit the Mutual Fund Center at etrade.com/mutualfunds

Does E*TRADE offer retirement planning and guidance?

E*TRADE offers easy online tools to help you set your goals, choose the right account, manage your portfolio, and live in retirement. Or if you prefer one-on-one help, our Chartered Retirement Planning CounselorsSM can help find the plan that's right for you. Click here to learn more about our retirement offerings. Or call us at 1-877-921-2434.

Note: The Chartered Retirement Planning CounselorSM designation is provided by the College for Financial Planning®. Investment Professionals with this designation can be found in most E*TRADE Branches.

Does E*TRADE offer investment advice?

Yes. Whatever your investment goals, E*TRADE has the tools, education, and guidance to help you achieve them.

Work with a dedicated Financial Consultant12 to help you get started with the right advice solutions, or use our state-of-the-art online tools, such as My Virtual Advisor, to help you analyze, diversify, and manage your portfolio.

Attend our FREE live and on-demand retirement seminars, videos, and tutorials.13

How do I withdraw money?

You can securely transfer money between E*TRADE accounts and to and from other financial institutions using our free Transfer Money14 service. Many of our bank and brokerage accounts offer unlimited free check writing. And you can get unlimited ATM fee refunds at any ATM machine nationwide.15

What is brokerage insurance?

SEC Customer Protection Rule
All fully-paid customer securities, including stocks and bonds, are 100% owned by the customer. These securities are required to be kept segregated from E*TRADE Securities' own assets, and cannot be used by E*TRADE Securities to satisfy its own obligations.

SIPC Protection
In addition, E*TRADE Securities LLC is a Member of SIPC, which protects securities of its members up to $500,000 (including $250,000 for claims for cash). SIPC's explanatory brochure is available upon request or at www.sipc.org.

SIPC coverage is not the same as the insurance on bank accounts provided by the Federal Deposit Insurance Corporation (FDIC). It does not protect investors against a decline in the market value of securities. SIPC generally protects customers against the physical loss of securities if the broker-dealer holding the securities for the customer fails.

Additional Brokerage Protection
E*TRADE Clearing LLC has purchased from London insurers additional protection with an aggregate limit of $600 million to pay amounts in addition to those returned in a SIPC liquidation, provided that (1) the combined return from the trustee distributions, SIPC, and London to any customer does not exceed $150 million, and (2) as a sub-limit, return of cash to any customer by London does not exceed $900,000. This coverage does not protect against loss of the market value of securities. Details are available on request.

How is my brokerage account protected?

E*TRADE Securities LLC and E*TRADE Clearing LLC are members of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

How do you ensure the security and privacy of my account?

Protecting our customers' personal and financial information is one of our top priorities. In addition to some of the most advanced online security available, we offer the E*TRADE CompleteTM Protection Guarantee, which protects your privacy, your assets, and every transaction you make.

  • Complete fraud protection - $0 liability for unauthorized use of your account.
  • Complete payment protection - Plus on-time, accurate online bill pay and Transfer Money.
  • Complete privacy protection - We will not sell your personal information to third parties or marketers for any purpose.
  • An optional Digital Security ID - Unauthorized login is virtually impossible.
  • Electronic documents - Help curb identity theft (you receive statements and account documents online instead of by mail).
  • Smart Alerts - You receive customized reports of account activity and every transaction by e-mail, PDA, or mobile phone.

For complete details, visit www.etrade.com/protection.

How do I reset my User ID or Password?

We make it easy to retrieve your User ID and reset your password online.

How do I update my account information?

You can easily update your email, address, User ID, password, and more online. Log on to Customer Service online.

How do I access my mortgage account?

For information on how to access your existing mortgage loan or application, please click here.

How do I access tax information & forms?

Visit our Tax Center for all your tax information needs.

What is E*TRADE's routing number?

E*TRADE Bank: 256072691
E*TRADE Securities (brokerage accounts): 056073573
For common uses of routing numbers, please click here.

How do I access my stock plan account?

Click here here to learn how to activate and manage your stock plan account.