Moving forward together

Morgan Stanley will be assuming responsibility for the custody and clearing services provided by E*TRADE Securities. Here's what you need to know.

As you may know, E*TRADE and Morgan Stanley joined forces in late 2020. We’re now entering a new phase of our journey together and are excited to share with you what’s next.

Morgan Stanley Smith Barney LLC (Morgan Stanley) will soon be assuming responsibility for the custody and clearing services currently provided by E*TRADE Securities LLC (E*TRADE). As a result, your E*TRADE account(s) will be transferred to Morgan Stanley over the coming months. We’ll notify you as your transfer date approaches—and will keep you informed every step of the way.

No action is required on your part for this transfer to take effect. You will continue to enjoy the online experience you’ve come to expect from us, including the E*TRADE website, mobile apps, trading platforms, and customized product features.

Please note: Account transfers will occur on a rolling basis. To find the transfer date for your account(s), see the Notice of Changes that was sent to your email or home address. If you haven’t yet received this communication, your transfer date is not immediately upcoming.

About 1 week before transfer weekend On the Tuesday before transfer weekend On the Friday of transfer weekend

All outgoing account transfer requests will be rejected and will need to be resubmitted (using your new account number) after transfer weekend.

You will no longer be able to change your sweep option until after the transfer has been completed.

Processing of all incoming account transfer requests will be paused until after transfer weekend. Starting after the close of extended hours trading, all open orders except futures will be canceled, and online account access will be disabled through Sunday afternoon. This could also impact your access to any banking accounts you hold with us, as well as the availability of certain banking and cash management features. Debit and ATM cards, however, will remain fully functional. Learn more about what to expect before the transfer weekend.

Below you’ll find official communications about the transfer of your account(s), along with transfer-related changes to our agreements and policies.


Notice of Changes

View a description of the transfer and what it may mean for your account(s):

  • For transfers taking place on or around March 10, 2023: Download PDF

Please note: Account transfers will occur on a rolling basis. If you have not received information about the transfer at your home or email address, your transfer date is not immediately upcoming.


Client Relationship Summary

As part of the transfer, the E*TRADE Securities LLC Client Relationship Summary will be replaced by the Morgan Stanley Smith Barney LLC Client Relationship Summary, available online.


Self-Directed Account Agreements

Effective on your transfer date, E*TRADE will assign the E*TRADE Customer Agreement to Morgan Stanley and Morgan Stanley will amend it pursuant to its terms. The E*TRADE from Morgan Stanley Client Agreement for Self-Directed Accounts and the Important Account Information for Self-Directed Accounts (together, the Self-Directed Account Agreements), available below, describe the terms and conditions that will apply to your Morgan Stanley account(s) after the transfer.

Privacy Policy

In connection with the transfer, your nonpublic personal information will be provided to Morgan Stanley and become subject to the U.S. Privacy Policy and Notice. Morgan Stanley will continue to comply with Regulation S-P under the Securities Exchange Act of 1934, which generally addresses the administrative, technical, and physical safeguards for the protection of customer records and information. View new policy


Bank Deposit Program Disclosure Statement

As a result of the transfer, all eligible sweep option balances will be transferred to a Morgan Stanley bank sweep program called the Bank Deposit Program. You can review the terms and conditions for this program in the Bank Deposit Program Disclosure Statement.