Preparing for your move to E*TRADE


We’re committed to making your transition to E*TRADE as easy as possible.
Here are some important things we’d like you to know.

Friday, August 4, 2017

Last day to log in to your account(s)
using optionshouse.com

Your OptionsHouse account(s) will be accessible until 5:30 p.m. ET.

August 4—August 6, 2017

Your account(s), assets, and positions will be moved to E*TRADE

While we’re setting up your account(s), access will be unavailable from 5:30 p.m. ET on August 4 through 5 p.m. ET on August 6.

Sunday, August 6, 2017

First day to access your account(s)
using etrade.com

Beginning at 5 p.m. ET, all your account information will be available on etrade.com.

Frequently Asked Questions

 

Pricing

Will my trade commission fees change?

No, you will enjoy the same rates and fees for transactions at E*TRADE at the time of the move as you currently do at OptionsHouse. To view the OptionsHouse standard commission schedule, click here.

Will my margin rates change?

No, your margin rates will stay the same as a result of your account moving from OptionsHouse to E*TRADE. Margin rates may change as a result of Federal Reserve rate changes. To view the OptionsHouse standard margin rate schedule, click here.

Logging In

How will I log in to etrade.com?

Prior to the move to E*TRADE, log in to optionshouse.com and visit the Moving to E*TRADE tab in the left navigation. You’ll find instructions there on how to log in to your account(s) after the move to E*TRADE. You can also test your etrade.com login credentials and preview your new E*TRADE account numbers up until August 6. Once you’ve confirmed your login credentials from the “Moving to E*TRADE tab, go to etrade.com and use those credentials to log in.

Transfer of Assets

Do I need to take action to move my account(s) to etrade.com?

No. Your account, assets, and positions will be automatically moved to E*TRADE, and everything will be available on etrade.com beginning on August 6 at 5 p.m. ET.

How will my outgoing cash transfers be affected?

All outgoing cash transfers will be processed without disruption, regardless of when they’re initiated. If you submit your request through optionhouse.com by Friday, August 4, 2017, it will be processed by OptionsHouse. If you submit it after August 4, it will be processed by E*TRADE.

What’s the daily cutoff time for wire transfers at E*TRADE?

For wire requests submitted at E*TRADE online or by phone, the daily cutoff time is 3 p.m. ET. For wire requests submitted by mail or fax, it’s 12 p.m. ET. Requests submitted after those times will be processed the next business day.

Once my account is at E*TRADE, how do I transfer money?

There are a number of cash transfer options available to you, including the online Transfer Money feature, wire requests, check writing, and more. Once at etrade.com, you can explore these features via the Transfers menu under the Accounts tab.

Account Information & Documents

Will my account number change?

Yes. When your account is moved, your new account number will be available to view at etrade.com.

You can also preview your new E*TRADE account numbers which will become effective on Sunday, August 6. Simply log in to optionshouse.com and go to the “Moving to E*TRADE” tab on the Account Management page to confirm your login credentials for etrade.com.  Then, go to etrade.com and use those credentials to log in. 

Will I receive statements from OptionsHouse or E*TRADE?

You’ll receive an August 2017 statement from OptionsHouse and an August 2017 statement from E*TRADE. Beginning with your September statement, however, you will receive one statement from E*TRADE.

Which customer agreements will apply to my account(s)?

The following E*TRADE customer agreements will be effective for migrated OptionsHouse accounts beginning on August 6, 2017: E*TRADE Customer Agreement, E*TRADE IRA Plan AgreementRoth IRA Plan AgreementSIMPLE IRA Agreement and ESDA Agreement.

Will there be program changes for my account(s)?

Yes, there will be program changes. You can learn more about these changes by reviewing our side-by-side comparison chart.

Where do I find my transaction history at E*TRADE?

Once you have access to etrade.com, you can view your transactions by selecting Transaction History under the Accounts tab.

Will my custom information be transferred to etrade.com?

A lot of your custom information will transfer to E*TRADE, but some of it will not. For instance, the following types of custom information will not be transferred: custom position groupings, cost basis adjustments, closed trade lot information, journal notes, asset allocation profiles (quantity assistant feature), and custom RSS news feeds.

What will happen to my open orders?

OptionsHouse will cancel all orders. These orders will be automatically re-entered at E*TRADE, and you‘ll receive open order confirmation(s) upon logging in at etrade.com.

How will my voluntary offer instructions be processed?

Instructions received by OptionsHouse prior to August 4 at 5 p.m. ET will be held until the payable date.  If instructions are not provided, your position(s) will be moved over to E*TRADE.

How will my optional dividend election(s) be handled?

Your elections entered prior to conversion will be transferred to E*TRADE.

Will I still have access to my OptionsHouse tax documents and account statements?

Yes, you’ll continue to have access at etrade.com to two years of tax forms issued by OptionsHouse, and up to 13 months of OptionsHouse account statements.

I am a Registered Investment Advisor. How will the move to E*TRADE affect my work?

After the move to E*TRADE, you’ll need to use two different web addresses based on the type of task you’re looking to complete:

  • To place trades, manage accounts, and get alerts, use etrade.com.
  • To access tax statements and perform billing requests, use advisor.etrade.com.

Please note: Both of the above sites can be accessed with the same user ID and password.

How long will OptionsHouse forms be accepted?

Please visit the OptionsHouse Form Deadlines page to check the deadline for individual forms. If you plan to submit a form after the deadline, please complete the corresponding E*TRADE form instead. All E*TRADE forms can be found at etrade.com/forms.

Cash Management

How do I get an E*TRADE debit card or check writing capabilities?

E*TRADE offers a robust suite of cash management features, including debit cards and check writing. Once the E*TRADE migration takes place, you can request either of these features by calling customer service at 1-877-598-3190 Monday through Friday, 8 a.m. to 8 p.m. ET.

How do I enroll in E*TRADE Bill Pay?

Once the move to E*TRADE has been completed, you can enroll in the bill pay service by logging in to your account and selecting Bill Pay under the Accounts tab at etrade.com.

How do I deposit a check at E*TRADE?

If your check is less than $100,000, it can be deposited digitally via E*TRADE Mobile. Alternatively, checks of any amount be deposited at one of E*TRADE’s 30 branch locations or by mail to: 200 Hudson Street, Suite 501, Jersey City, NJ 07311.

How do I set up direct deposit?

Simply contact your employer’s HR or payroll department and provide your new E*TRADE account number, as well as E*TRADE’s routing number: 056073573.

What is the final date for using my OptionsHouse debit card?

Your OptionsHouse debit card will be effective through (and including) July 30, 2017. A new debit card from E*TRADE will be mailed to you the week of July 31.

Is there a cutoff date for checks written from my OptionsHouse account?

Checks presented to OptionsHouse by a depositing bank on or before August 18, 2017 will be honored. New checks will be mailed to you before this date.

Is there a cut-off date to add new external accounts prior to the move?

There are two ways you can add external accounts at OptionsHouse - by micro-deposit ( where you provide verification by indicating the amounts of two deposits made by OptionsHouse into your external account) or by instant verification.

The last day for requesting verification via micro-deposit or instant verification is Monday, July 24, 2017. You'll have until Friday, August 4, 2017 to confirm the amounts of the micro-deposits.

If you miss these cutoffs, you can easily add new external accounts once the move to E*TRADE has been completed.

If you have existing external ACH relationships with OptionsHouse, they will be migrated to E*TRADE upon conversion.

What is cash sweep and what are the sweep options available at E*TRADE?

A sweep account is an interest/dividend-bearing vehicle for any uninvested cash in your brokerage account. Cash is automatically swept daily into the sweep account, earning you interest or dividends. When you’re ready to use this cash for trading or cash management activities, the necessary amount is automatically pulled from your sweep account.

There are a number of sweep options available at E*TRADE. You can view the complete list, along with current interest rates and dividend yield, at etrade.com/sweepoptions.

Trading at E*TRADE

How will the OptionsHouse trading platform change before moving to E*TRADE?

On May 25, 2017, OptionsHouse proudly launched a new trading platform with improved performance, speed, and a wide range of enhancements to come. While some legacy platform features will be retired throughout the year, we are making them available on the new trading platform. See what’s in store for the new platform and when legacy features will be retired at optionshouse.com/newplatform.

How are the OptionsHouse mobile apps changing?

New OptionsHouse apps are available to download today.  Be sure to download the latest OptionsHouse app version (iOS and Android) before legacy versions are retired on August 6, 2017.

Will I have access to OptionsHouse trading platforms when my accounts move to E*TRADE?

Yes, at 5 p.m. ET on August 6, 2017 both our latest platform and the legacy OptionsHouse platform (with limited features) will be available on etrade.com.

Will the OptionsHouse website continue to exist?

No, optionshouse.com will be redirected to etrade.com on August 6, 2017 beginning at 5 p.m. ET.

How will I find my way around the E*TRADE website?

You’ll be able to launch the OptionsHouse trading platforms on etrade.com from the home page or via the navigation menu across the top. Site navigation tutorials are available in the site experience section of this website.  And if you need any assistance, customer service is always available to help.

Are there any changes to my cash, margin, and day trading buying power?

Yes, there will be changes to these features after the move of your account(s) to E*TRADE. These changes include:

  • Your cash buying power will be called “non-marginable securities/options.”
  • Only pattern day-trading (PDT) accounts will be granted day-trading buying power. Other types of accounts will not.
  • Buying power rules at E*TRADE are based on real-time conditions, not start of the day. Each buying power number has a separate, independent calculation and you may see an increase or decrease in your buying power a t E*TRADE as a result.

Customer Service

What if I have additional questions?

For more information, contact customer service at 1-877-598-3190 Monday through Friday, 8 a.m. to 8 p.m. ET. And you can email us anytime at customerservice@optionshouse.com. Once the move to E*TRADE takes place, you can also access customer service via live chat or secure message. Both of these features can be found by logging in to etrade.com and clicking the Customer Service link in the upper right-hand corner.

Can I use the E*TRADE branches?

Yes. Once the move to E*TRADE takes place, you can visit any of E*TRADE’s 30 branches to make deposits or discuss your financial goals with a Financial Consultant. Please note: The branches are not equipped to process withdrawal requests.

The Best of Both Worlds

With the combination of two award-winning trading experiences, the best is yet to come. Below is a snapshot of state-of-the-art OptionsHouse account features moving with you to E*TRADE, plus new E*TRADE features that will be ready and waiting on Day 1.

 

OptionsHouse features moving with you to E*TRADE

Good news: When you move to E*TRADE, your OptionsHouse trading experience will be coming, too.

OptionsHouse Platforms

Both the new and legacy OptionsHouse trading platforms will be joining you at etrade.com. To learn more about the new platform, visit optionshouse.com/newplatform.

All the same investment opportunities

You’ll continue to have high-powered trading access to options (including advanced strategies), stocks, mutual funds, ETFs, futures, and bonds—plus chains and full margin trading capabilities. Extended hours trading will be expanded from 8 a.m.–4 p.m. ET to 7 a.m.–8 p.m. ET.

OptionsHouse platform on laptop

And lots more is moving with you, including:

  • Research – Market news, commentary, portfolio analysis, and diversification tools
  • Analysis and planning – Charting, watch lists, account alerts, and free streaming real-time quotes
  • Customer service – The same service phone numbers and online chat

 

Plus, E*TRADE features that’ll be waiting for you

On your first log-on to etrade.com, a whole world of new features will be available to you. Here are just a few.

Additional account types, services, and solutions

At E*TRADE, you’ll have access to a wide set of account types. These include those available at OptionsHouse (individual brokerage, Roth IRA, and so on), plus additional retirement and small business accounts. You’ll also get access to:

  • Smart wealth management solutions – Professional money management, retirement planning tools and calculators, and no annual retirement fees or account minimums
  • A full suite of cash management services – Including free online Bill Pay and debit cards with ATM fee refunds nationwide
OptionsHouse Platform on laptop

An expanded kit of powerful knowledge tools

Want more tools to support your investing decisions? That’s what you’ll get at E*TRADE—a comprehensive suite of tools and resources for informed decision-making. For instance, you’ll have access to even more educational seminars and live events, investing ideas content, expanded market news and commentary, and much more.

And other account features, such as:

  • Local branches
  • 24/7 support by phone
  • Retirement planning specialists
  • An extensive Tax Resource Center
  • Two-factor authentication for enhanced online security

Site Experience

Here are a few quick ways to get familiar with your experience on the E*TRADE website.

Take a brief video tour of etrade.com

We’ll show you how to access the OptionsHouse trading platforms at E*TRADE, view and manage your accounts, transfer money, check trade confirmations, and more

Preview your new account numbers

Your new E*TRADE account numbers will become effective on Sunday, August 6. To preview them, just log on to etrade.com.
If you’re unsure of your E*TRADE log-on credentials, you can find them on the “Moving to E*TRADE” tab at OptionsHouse.

Explore your new trading platform

The new OptionsHouse trading platform, soon available at E*TRADE, offers an array of enhancements and there’s a lot more to come.
These two-minute videos will help you get up and running fast. To learn more, visit optionshouse.com/newplatform.

New Platform Overview

How to Place a Trade

Professional-Grade Charting

Join us for live webinars

Learn everything you need to know about the powerful new OptionsHouse trading platform in our upcoming webinars.
Can’t make the live webinars? You can also access pre-recorded versions.