E*TRADE Consumer Privacy Notice

Last Updated: January 5, 2021

What does E*TRADE do with your personal information?

What?

The types of personal information we collect and share depend on the product or service you have with us.

This information can include:

  • Social Security number and income
  • account balances and transaction history
  • assets and credit history

When you are no longer our customer, we may continue to share your information as described in this notice.

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons E*TRADE chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does E*TRADE share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies No We do not share
For our affiliates' everyday business purposes – information about your transactions and experiences Yes No
For our affiliates' everyday business purposes – information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For non-affiliates to market to you No We do not share

To limit our sharing

Call 800-ETRADE-1 (800-387-2331) - one of our representatives will assist you.

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we may continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Who we are  
Who is providing this notice? E*TRADE Financial Holdings, LLC and its affiliates listed below.
What we do  
How does E*TRADE protect my personal information? We use reasonable safeguards to protect your personal information in compliance with law. These security features include, but are not limited to, multiple layers of encryption, strong authentication, system and network access controls including firewalls, and other measures that secure data.
How does E*TRADE collect my personal information?

We collect your personal information, for example, when you

  • open an account
  • tell us about your investment or retirement portfolio
  • direct us to buy or sell securities in your account
  • make deposits or withdrawals from your account

We also collect your personal information from other companies such as credit bureaus and affiliates.
Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes–information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account – unless you tell us otherwise.
Definitions  
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • For purposes of this notice our affiliates include companies with the E*TRADE name (including E*TRADE Securities LLC, E*TRADE Capital Management, LLC, E*TRADE Futures LLC, E*TRADE Financial Corporate Services, Inc., E*TRADE Bank, and E*TRADE Savings Bank) and the Morgan Stanley or Solium names (including, but not limited to, Morgan Stanley Smith Barney LLC, Morgan Stanley Private Bank, National Association, Morgan Stanley Bank, N.A., and Solium Capital ULC).
Non-Affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • E*TRADE does not share your personal information with non-affiliates for their marketing purposes.
Joint Marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • E*TRADE does not jointly market.

California residents

We do not share your personal information unless (1) applicable law permits us to do so without first obtaining your prior consent, or (2) we first provide you an opportunity to limit this sharing..

Nevada residents

We are providing you with this notice pursuant to state law. You may be placed on our internal Do Not Call list by calling us at 800-ETRADE-1 (800-387-2331). For further information, contact the Nevada Attorney General’s office at 555 E. Washington Ave., Suite 3900, Las Vegas, NV 89101; by phone at 702-486-3132; or by email at BCPINFO@ag.state.nv.us.

Texas residents

If you have a complaint regarding money transmission activity by E*TRADE Financial Corporate Services, Inc., first contact customer service at 1-844-472-3434. If you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Blvd, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Vermont residents

We do not share personal information we collect about you with nonaffiliates unless permitted by law. Additionally, we will not share information about your creditworthiness with affiliates unless you provide us with your written consent to share such information.