Our response to COVID-19
At E*TRADE, nothing is more important than the well-being of our customers, associates, and the communities we serve. We hope that you and your loved ones are safe and healthy.
We’re here to support you
24/7 assistance online
Due to COVID-19, we’re experiencing high call volumes. For faster service, consider using these helpful online tools:
Supporting our communities
At E*TRADE, we’re doing everything we can to lend a hand to the communities we serve. This includes:
- Providing thousands of masks to hospitals around the country
- Supporting some of the hardest-hit regions with sizable contributions to local relief funds and restaurant gift cards to frontline responders
- Matching employee contributions dollar for dollar to coronavirus-related service organizations such as Meals on Wheels and the CDP COVID-19 Response Fund
Our preparedness plan
Business continuity. We’ve implemented comprehensive plans to continue serving you while primarily working remotely, keeping employees safe, and adhering to applicable regulations.
Focus on security. We have comprehensive capabilities including fraud and privacy protection.
Uninterrupted service. We’ve maintained our 24/7 service hours, though response times may currently be delayed due to high call volumes.