Frequently asked questions

At E*TRADE, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers as the situation evolves.

What is E*TRADE’s coronavirus preparedness plan?

E*TRADE is actively monitoring coronavirus updates from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). We have a Pandemic Management Plan and strategies in place to continue operations during widespread public illness.

  • Through the robust business continuity plans we’ve implemented, we continue to serve our customers while working remotely, keeping employees safe, and adhering to all applicable regulation.
  • We have comprehensive capabilities including, 24x7 customer service support and fraud and privacy protection.
  • We maintain our ongoing commitment to service for you, though response times may be delayed due to heavy call volume.

How can I access my account information?

As the first place to trade online, E*TRADE has always been committed to providing you with the features you need to manage your money anytime, anywhere. You can access your accounts, transfer funds, and place trades on our web platforms or via our mobile apps.

Are E*TRADE Branches still open?

To help fight the COVID-19 virus and practice safe social distancing, all of our E*TRADE Branches are temporarily closed as of Thursday, March 19, 2020. Our Financial Consultants are still available to assist you by phone and email.

Please check our Branch Locator for contact information if you need it. We are actively monitoring the situation, including guidance from the Centers for Disease Control and Prevention (CDC), to determine when it’s safe to re-open.

Where can I find updates on COVID-19?

For additional information about COVID-19 visit the Centers for Disease Control at