Brokerage System Upgrade is
Coming
Last month, we notified you of our plans to enhance our systems
to improve performance and deliver innovative new services to you
and your employees. As we near the end of our brokerage system upgrade,
here are some key details:
- We are scheduled to complete our system upgrade on September
7, 2004.
- Many of the account numbers associated with your employees’
OptionsLink service and their companion E*TRADE Securities brokerage
accounts will change on September 7, 2004. Impacted employees
have already been notified via account statement inserts, an e-mail,
Smart Alerts, and other communication vehicles.
- Access to the OptionsLink Web site and Interactive Voice Response
(IVR) system will be unavailable from Friday, September 3, 2004
at 7 pm ET to Monday, September 6, 2004 at 12 pm ET. Access to
the Client Service Center will be unavailable from Saturday, September
4, 2004 at 9 am ET to Monday, September 6, 2004 at 12 pm ET.
- Read-only access to the E*TRADE FINANCIAL Web site and IVR system
will be available—from Saturday, September 4, 2004 at 12
pm ET to Monday, September 6, 2004 at 5 pm ET. This means that
users can access account information but cannot perform updates
or initiate new transactions during this time.
In the meantime, if your employees have questions or ask you for
additional information, please have them contact OptionsLink customer
service at optionslink@etrade.com
or by calling 1-800-838-0908 (+1-650-599-0125 from outside the U.S.).
We apologize for any inconvenience and thank you for your patience.
Equity Edge 6 Preview
Coming Soon!
Equity Edge 6 Preview, including support for a binomial lattice
model, will be available in the coming weeks. With the Preview,
you can run preliminary expense numbers and begin developing your
strategy for responding to the proposed accounting standard. You
will receive a separate e-mail when the Preview becomes available.
What You Can Do Now to Prepare
- You must be on the latest version of Equity Edge —version
5.1—to use Equity Edge 6 Preview. Make sure you’re
ready to act by upgrading to Equity Edge 5 now. For more details
on Equity Edge 5, please click
here or send an e-mail to CSG@etrade.com.
- Be ready to install Equity Edge 6 Preview on a parallel test
system because it is NOT intended for installation in your live
production environment. You need to create a separate test environment,
complete with its own test client computer, secondary database
(which can reside on the same server as the 5.1 database), and
installation of Equity Edge 5.1. For instructions on creating
test databases, please review the "Creating New Databases
in Equity Edge 5.1" section in the Equity Edge 5.1 supplement.
- You can still learn about the key areas of the exposure draft
if you missed our recent “Understanding the Impact of the
FASB Exposure Draft” Webinar, presented by Barbara Baksa.
Simply access an hour-long recording of this highly-regarded Webinar:
Click the links below to access the webinar:
Replay
webinar with RealPlayer
Replay
webinar with Windows Media Player
To access instructions on downloading RealPlayer and Windows Media
Player, click
here.
- Visit our Valuation
& Compliance Expertise Center where you can find the latest
whitepapers, product details, and other information to address
your valuation and compliance needs. Recent additions include
(1) excerpts from our June 28, 2004 comment letter to FASB, (2)
answers to frequently
asked questions on our binomial lattice model, and (3) “Stock
Plan Administration in the Age of Sarbanes-Oxley” white
paper.
- Attend the FREE Webinar coming soon: “The Binomial Lattice
Model and its Application in Equity Edge 6 Preview.” In
one-hour, we will discuss the fundamentals of a binomial lattice
model and the proposed FASB inputs. We will also show you how
to run preliminary expense numbers using Equity Edge 6 Preview.
Look for more details soon.
As always, we will continue to inform you of any recent developments.
If you have questions, please e-mail us at CSG@etrade.com.

New Updates for the OptionsLink and E*TRADE
FINANCIAL Web Sites
We continue to look for ways to streamline your employees’
online experience and make all our services easier to use. We are
pleased to announce updates to etrade.com that provide more stock
plan support for your employees and an updated look for optionslink.com.
Available Now:
The etrade.com Web site has been completely redesigned to provide
all of our customers with a better experience—and to allow
your employees to access information about their stock plan benefits.
- The consolidated Accounts Overview page on
etrade.com is where employees can see summary information about
their stock plan benefits portfolio and all their other accounts.
- The newly-redesigned Portfolios & Balances
page on etrade.com has detailed information about all stock plan
benefits—including stock options, restricted stock and ESPP
shares—and quick access to modeling and trading at optionslink.com.
Other key enhancements to etrade.com include: simplified navigation,
web-friendly text, and streamlined navigation between business areas,
including banking and brokerage functions. Log on to etrade.com
to see all the new enhancements.
Available in August:
We’re redesigning optionslink.com to make it easier for your
employees to access the tools and information they need to manage
their stock plan benefits. The new site will incorporate many of
the design improvements we’ve made at etrade.com to make the
experience for your employees better and more consistent.
Look for continued improvements at both optionslink.com and etrade.com
in the coming months.

Increase the Value of
Your Employee Benefits Package with Advantage@Work
As a key component of our complete E*TRADE FINANCIAL Corporate
Services offering, Advantage@Work extends your benefits portfolio
with valuable investing, banking, and lending services exclusively
for your employees—all at no additional cost to your company.
Benefits available to your employees include:
- Unlimited ATM refunds for Complete Checking accounts1
- Extra 0.25% interest on FDIC-insured bank accounts2
- Free online bill payment3 and free personal checks
with unlimited reprints
- $500 off our already low mortgage closing costs4
and special discounts on home loans
- Priority E*TRADE program with $12.99 trading commissions and
priority customer service5
- 50% cash rebates on Cashback mutual fund fees6,
plus no-fee IRAs7, among other convenient investing
tools
To learn more about Advantage@Work, click
here or call 1-800-783-3388 for more information.

New Communications Help
Employees Access OptionsLink
“How do I activate my account?” is one of the most
common questions our customer service team hears from your employees.
To help your employees get started, we resent activation instructions
in April to employees who had not activated their accounts after
six months. These communications proved to be very successful in
helping your employees get started. In the future, we will automatically
resend activation instructions to employees who have options vesting
and have not activated their OptionsLink service.
This effort is part of our ongoing commitment to enhance the quality
of our service to you and your employees.

New Pricing For International
Wire Service
We’re lowering the cost of wires for your international employees
by 40% to $15 per transfer. Our wire service allows your international
employees to bypass international postal systems, which at times
may be slow or have delivery problems, and receive their proceeds
quickly, conveniently, and reliably.
As always, your international employees can continue to receive
their proceeds via checks ($15) or express delivery ($25). Domestic
fees are unchanged for checks ($5) and wires ($25).

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Other Client Resources
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Product News is published monthly by
E*TRADE FINANCIAL Corporate Services. To subscribe, e-mail
CSG@etrade.com
with the subject line "Subscribe Product News."
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1 Complete Checking accounts have unlimited
ATM refunds. We will refund up to four out-of-network ATM fees per
month up to a maximum value of $6 per month on Regular and Value
Checking accounts.
2 Additional interest of 0.25% is inclusive
of the automatic 0.10% and applies to the interest-bearing account
receiving your direct deposit. Only one account is eligible. You
receive the higher rate upon confirmation of the first direct deposit
of your paycheck. Employee must establish a direct deposit of more
than $500/month. In any month where the $500 threshold is not met,
E*TRADE Bank reserves the right to forgo the extra 15bps
3 Only available with Complete, Value and Regular
Checking accounts. E*TRADE Bank reserves the right to deactivate
customers who do not use their bill pay service within a 90-day
period.
4 Offer applies to new purchase and refinance
loan applications locked on or after 05/03/2004. This offer is only
good at time of lock and cannot be combined with any other mortgage
promotions or discounts. $500 will be deducted from your closing
costs. Must provide a valid company e-mail address to be eligible
for the $500 savings. Rates subject to change. Subject to credit
approval.
5 Eligibility requirements apply. Qualified
Priority E*TRADE customers place an average of three trades per
month or have at least $50,000 in combined assets in E*TRADE Securities
brokerage accounts. Qualified Priority E*TRADE customers pay a $12.99
commission for all stock trades. For listed securities orders over
5,000 shares, add $0.01/share to the entire order. Under the regular
commission schedule, E*TRADE Securities stock trade commissions
are $19.99 for listed and Nasdaq, market, limit, and stop orders.
All customers add $45 for broker-assisted trades. Account status
subject to periodic review and approval. Additional $3.00 handling
fee may apply for customers trading fewer than an average of three
times per month. $25 account maintenance fee may apply quarterly
if account balance is less than $5,000 or less than two trades executed
in prior six months. Go to www.getpriorityetrade.com
for important information and program details.
6 Go to www.etrade.com/fundrebate
or important information and details about the operation of the
E*TRADE Securities Cashback Mutual Fund Rebate Program, payment schedules,
account eligibility, tax considerations and a list of mutual funds.
7 Please visit www.etrade.com/nofeeira
for additional information and details relating to the E*TRADE Securities
No-Fee, No-Minimum IRA.
E*TRADE FINANCIAL family of companies provides
financial services that include brokerage, banking, lending and
managing corporate stock benefits.
Securities products and services are offered
by E*TRADE Securities LLC, Member NASD/SIPC
and are not insured by the FDIC, are not guaranteed deposits or
obligations of E*TRADE Bank, and are subject to investment risk,
including possible loss of the principal invested.
Banking and lending products and services are
offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or
its subsidiaries. Bank deposits are FDIC insured up to $100,000.
Managing corporate stock benefits is offered
by E*TRADE FINANCIAL Corporate Services.
E*TRADE Securities LLC, E*TRADE Bank and E*TRADE
FINANCIAL Corporate Services are separate but affiliated companies.
© 2004 E*TRADE
FINANCIAL Corp. All rights reserved
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