Our response to COVID-19

At E*TRADE, nothing is more important than the well-being of our customers, associates, and the communities we serve. We hope that you and your loved ones are safe and healthy.

We’re here to support you

Here are a few of the many ways we’re committed to supporting you during this challenging time:

Keeping you informed

We are operating "business as usual" as much as possible, given the current situation. Here’s some information to help you continue working efficiently.

Perspectives on the markets

Get our latest insights into what COVID-19 may mean for the markets, your business and your clients.

E*TRADE resources for investors.

Supporting our communities

At E*TRADE, we’re doing everything we can to lend a hand to the communities we serve. This includes:

  • Providing thousands of masks to hospitals around the country
  • Supporting some of the hardest-hit regions with sizable contributions to local relief funds and restaurant gift cards to frontline responders
  • Matching employee contributions dollar for dollar to coronavirus-related service organizations such as Meals on Wheels and the CDP COVID-19 Response Fund
Preparedness plan section - image

Our preparedness plan

Business continuity. We’ve implemented comprehensive plans to continue serving you while primarily working remotely, keeping employees safe, and adhering to applicable regulations.

Focus on security. We have comprehensive capabilities including fraud and privacy protection.

Uninterrupted service. We’ve maintained our 24/7 service hours, though response times may currently be delayed due to high call volumes.

For additional information about COVID-19, please visit the Centers for Disease Control & Prevention at cdc.gov.